What is Keetoo?

Keetoo is the new travel companion that allows you to get the most out of your visit to London – all through the convenience of your mobile device. It allows entry to London attractions and FREE starters or desserts at a range of popular restaurants, throughout your visit. It’s simply the best way to get the most out of your visit to London!

How do I see the different attractions and restaurants available?

You can view all restaurants and attractions on the website. You can also see a list of attractions and restaurants when you download the app.

How long is Keetoo valid for?

If you’re in town for a short visit you can buy a Day Tripper which lasts for 48 hours and allows access to two attractions and a FREE starter or dessert (whenever you purchase a main meal) as many times as you like during the validity period.

Are there restrictions at the attractions?

Day Tripper you can visit two (2) attractions and go to as many restaurants as you like within the 48-hour period, starting from your first redemption use at an attraction or restaurant.

Are there any restrictions at the restaurants?

For every FREE starter or dessert, you need to purchase a main meal, other than that you can visit as many restaurants as you like during the validity period. The FREE starter or dessert has a maximum value of up to £10 for every main meal purchased and cannot be combined with any other offer or already discounted menu. If a starter AND a main are purchased the cheaper of two will be deducted off the bill.

Is the App available on iOS and Android?

Keetoo is available to download from the App Store (iOS) or the Google Play Store (Android).

Can I use Keetoo offline?

Keetoo needs to be online to redeem at the attractions and restaurants.

How do I know when my Credit has expired?

You will see a time on all purchased Credit, which begins from first redemption at a venue (either attraction or restaurant). This tells you how much time is remaining for all Credit purchased.

How do I visit attractions using Keetoo?

When you are ready to enter the attraction of your choice, simply click on the ‘VISIT THIS ATTRACTION’ button, on the attraction you wish to enter, choose the Keetoo credit (already purchased) for the members of your party you would like to enter with and then simply follow the on-screen instructions to validate and show to the admissions staff.

How do I get my FREE starter or dessert at participating restaurants?

Just before you ask for the bill, click on the ‘VISIT THIS RESTAURANT’ button for the restaurant you are dining at, choose the Credit (already purchased) for the members of your party who have been dining with you, then simply follow the on-screen instructions and show the code to your waiter or waitress.

Can I visit the same attraction more than once?

With Keetoo you can only visit each attraction once, repeat entry is not allowed.

Can I use Keetoo with another discount I have for the attraction or restaurant?

Keetoo cannot be used in conjunction with any other offer or special menu.

Can I buy Credit for my family?

Simply choose the number of people in your party and purchase the appropriate credit for the adults and children that relates to your party size. There is a maximum of six adults and six children in any one transaction. If your party size is bigger you may purchase multiple times until you have the desired number of Credits for your group. This Keetoo credit can conveniently all be held on one mobile device or shared with other members of the group on their device(s), simply use the same log in and password.

How can I pay when purchasing credit for the app?

You can pay with most credit cards, when purchasing Credit on either the website or the App.

Can I download the app before purchasing credit?

The app is available to download for FREE before purchasing credit.

What is the age is range for a child?

Child credit is for children between the ages of 5–15.

How long is my Keetoo credit valid for?

If unused your Credit is valid for 12 months from the date of purchase. Once used it is valid for the time indicated on the specific Credit that has been purchased.

I forgot my Keetoo Password

Simply click on the ‘I forgot my password text’ when logging in to the app and it will walk you through the process.

Where can I view the T&Cs?

You can view the Terms and Conditions here.

How/who do I contact for help/support?

If you have any questions, you can email help@keetoo.com. For any urgent enquiries please call Keetoo telephone support on the following number +44 (0) 845 685 5188.

I have not activated my Keetoo Credit yet, can I cancel my order?

If you have not used your Keetoo Credit at any locations, we will refund 100% of the cost of the Credit purchased up to 30 days from purchase date. Simply follow the instructions in the Terms and Conditions.

I am having trouble my Keetoo App, who do I contact?

In the event of any issues using Keetoo please either email help@keetoo.com or call +44 (0) 845 685 5188.

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